Last updated: January 04, 2021

Thank you for shopping at Image Sense Photo & Prints.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Image Sense Photo & Prints, 1112-1163 Pinetree Way, Coquitlam BC Canada. And, 160-8188 Saba Road Richmond BC Canada
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Image Sense Photo & Prints, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Due to the nature of the customized products, the orders cannot be cancelled once it is received by Image Sense Photo & Prints.

Conditions for Returns

Due to the nature of the personalized products, the following goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

In case of the defected/damaged products, following conditions apply:

  • Defect or damage is found with the products
  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Defective goods

Products with factory defects, missing parts or other problems originating prior to shipment – are handled as ‘defective goods.

We ask that you report any product defects within 7 days of you receiving your order. Image Sense Photo & Prints will make every attempt to replace your product, however charges may apply.

Replacement requests always receive priority handling at Image Sense Photo & Prints. We realize the delays they can cause. They are however subject to availability.

Replacements are sent free of charge and we will cover return shipping costs and the shipping of the replacement product. Please always contact first before sending returns. We will send you return instructions accordingly. Do not discard the defective product until you receive instructions from Image Sense Photo & Prints. Failure to return the defective product or failure to send pictures when we ask for them may result in delays and there may be a charge for the replacement item and we would all like to avoid this.

Damaged goods

We ask that you report to the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.

Once you notify us that your product was damaged, Image Sense Photo & Prints will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging. Typically, the shipper will be dispatched to pick the item up for inspection and processing.

In most cases, we are able to produce a replacement product at no cost to you as soon as the damaged one has been picked up. However, the outcome of the claim may result in a charge for the replacement item. Replacements are subject to availability.


Due to the nature of the personalized products, we are not able to offer any refunds.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us

By email: